Mantra One is an Australian-owned online retailer of premium wellness, recovery, fitness, and home comfort equipment, registered under ABN 66 380 263 391 and based in Gladstone Park, Victoria, Australia.

Yes. Mantra One works with established manufacturers and brands through authorized dealer agreements. All products sold on our website are genuine, brand-new, and sourced directly from manufacturers or their authorized distributors.

Most large equipment ships directly from our suppliers' or manufacturers' warehouses within the United States. Shipping origin and estimated delivery information can be found in our Shipping Policy.

Orders are typically processed within 1–2 business days and delivered within 3–7 business days. You'll receive tracking information by email once your order ships.

Larger items such as saunas, spas, fitness equipment, and fireplaces may be shipped via freight services. Depending on the carrier, you may be contacted to arrange a delivery appointment. Please inspect all items upon delivery and report any transit damage within 7 days of receipt.

Please see our Return & Refund Policy for full details. In summary, eligible returns are accepted within 30 days of delivery. Customers are responsible for return shipping costs unless the product is damaged, defective, incorrect, or faulty. Approved returns may be subject to a restocking fee of up to 10%. To start a return, contact support@mantra-one.com for return authorisation and instructions.

Yes. Products are covered by applicable manufacturer warranties. Warranty coverage varies by product and manufacturer. Please refer to the product page and our Warranty Information page for full warranty details.

Support is available Monday to Friday, 9:00 AM – 5:00 PM (AEST). We aim to respond to all enquiries within 1 business day.

Email support@mantra-one.com

We accept Visa, Mastercard, American Express, Apple Pay, and Shop Pay.